Frequently Asked Questions
Everything you need to know about your professional waxing supplies.
How long does shipping take for my order?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days within the continental United States, while expedited options are available at checkout.
What is your return policy for wax products?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene and safety standards, we cannot accept returns on items that have been opened or used.
Are Starpil Wax products suitable for sensitive skin?
Yes, we offer specialized formulas like our Starsoft and Calendula lines which are specifically designed for hypersensitive skin and to minimize redness and irritation.
Do I need a professional license to purchase?
While we cater to licensed estheticians and salon owners with wholesale pricing, we also offer a selection of products available for home users who want professional-grade results.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible payment options like Shop Pay Installments.
How do I track my delivery?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.